Bouncy Jerry Curly Short Bob Pixie Cut Wig With Bangs

Thank you for shopping at ZeloraHair. We want to ensure you have a transparent and hassle-free experience with our products.

1. Return WindowYou have 30 days from the date of delivery to return an item. If 30 days have passed since your purchase was delivered, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for ReturnsTo be eligible for a return, your item must meet the following criteria:

• The product must be in new condition (unopened, unused, and in its original packaging).
• All original tags and labels must be attached.
• We only accept returns for products that are in the same condition as when you received them.

3. Return Method (By Mail)We accept returns by mail only. To initiate a return, please contact our support team at support@zelorahair.com. We will guide you through the process and provide you with a return shipping label.

4. Return Shipping Fee and Labels

• For Defective/Wrong Products: If you receive a damaged, defective, or incorrect item, ZeloraHair will cover all return shipping costs.
• For Customer Remorse: If you changed your mind or ordered the wrong item, we provide a return label included in the package at no additional cost to you. (We offer Free Returns for our customers in South Africa).

5. Restocking FeeWe do not charge any restocking fees on returned items. Restocking Fee: ZAR 0.00.

6. Return Shipping AddressAll returns must be sent to our official business address in South Africa:Shop No. 0159, Entrance 3, The Bridge Shopping Centre, King George Street, Johannesburg, Gauteng 2000, South Africa.

7. Refund Processing TimeOnce we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 10 business days.

8. ExchangesWe accept exchanges for both defective and non-defective items within the 30-day window, provided the items are in new condition. Please contact us to arrange an exchange.

9. Contact UsIf you have any questions about our Return and Refund Policy, please contact us:

• Email: support@zelorahair.com
• Phone: +27 081 300 0814
• Business Address: Shop No. 0159, Entrance 3, The Bridge Shopping Centre, King George Street, Johannesburg, Gauteng 2000, South Africa.

Welcome to Zelora Hair. To ensure a secure and seamless shopping experience, we provide a variety of safe payment methods. Below you will find the details regarding our billing terms and conditions.

1. Accepted Payment Methods

We use Stripe as our primary payment gateway, which allows us to accept a wide range of secure payment options. You can complete your purchase using the following methods:

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover, JCB, and Diners Club.
• Digital Wallets: Apple Pay and Google Pay.

2. Payment Security & PCI Compliance

Your security is our top priority. All transactions on Zelora Hair are processed through Stripe, a leading global payment processor that is Level 1 PCI DSS compliant. This means your payment information is handled with the highest level of security.We do not store your credit card information on our servers. All sensitive data is encrypted using Secure Socket Layer (SSL) technology.

3. Currency

All transactions on our website are processed in South African Rand (ZAR). If you are using a card from a different region, your bank may apply a currency conversion fee according to their policies.

4. Billing Information

To avoid delays in processing your order, please ensure that your billing address matches the information on your credit card statement. If the information provided is incorrect or incomplete, we may need to contact you for further verification before shipping your order.

5. Privacy Policy

We respect your privacy. We only use your personal information (such as name, email, and address) to process your order and provide customer support. For more details on how we handle your data, please visit our Privacy Policy page.

6. Taxes and Fees

All prices listed on our website include applicable taxes. We do not charge any additional hidden fees at checkout. The total amount you see at the final stage of checkout is what you will be charged.

Contact Information

If you have any questions or encounter any issues during the payment process, please feel free to reach out to our support team:

• Store Name: Zelora Hair
• Business Address: Shop No. 0159, Entrance 3, The Bridge Shopping Centre, King George Street, Johannesburg, Gauteng 2000, South Africa.
• Email: support@zelorahair.com
• Phone Number: +27 081 300 0814

Business Hours:

• Monday – Friday: 9:00 AM – 6:00 PM
• Saturday: 9:00 AM – 4:00 PM
• Sunday: 9:00 AM – 3:00 PM ( GMT+2 Johannesburg)